Frequently Asked Questions

When you order from our website, we ensure that the order gets processed within 24 hours and depending upon order it gets delivered within 3-7 days.

Delivery cost depends upon the place but for some areas it is included in the total cost

Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please drop us an email at  “furnituredost@gmail.com”

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Please allow up to 1-2 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please drop us an email at  “furnituredost@gmail.com”.

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Furniture Dost reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

We kindly ask you to mail us on furniturdost@gmail.com

We currently provide assembly service at a nominal cost (approximately at the rate of 5% of the product cost paid by you) per product per visit at select locations. For further details, please drop us an email at  “furnituredost@gmail.com”.

No cancellations are allowed on Furniture categories once the order is placed as we manufacture the product specially for you. In case of any exception, it is sole discretion of Furniture Dost, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement.

Returns for Furniture category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 24 hours of delivery of the product, in order to receive the replacement.

To return a product as per our return policy, please log in a request with our Customer Care team, either by dropping an email at “furnituredost@gmail.com” Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –

Kindly ensure that you use a trackable shipping method.  Shipping cost for all approved reverse pick up cases will be reimbursed to the tune of 10% of selling price or the actual cost, whichever is lower. Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days. Please note that in certain locations, we offer a free reverse pickup facility as well. Kindly get in touch with our Customer Care team for further assistance.

For all return shipments, please send an email to “furnituredost@gmail.com” with your order details and the tracking ID. Please do not return any product without first speaking to a representative at “Furniture Dost” Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please check the product & if there is any defect immediately notify our Customer Care team. We will send a replacement product, depending on your preference and product availability.

Please allow up to 1-2 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please drop us an email at  “furnituredost@gmail.com”.

If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 24 hours of delivery of the product, in order to receive the replacement.

Some Furniture Dost products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.

We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by Furniture Dost, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Refunds for cash payments will be issued either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase), or an online transfer via NEFT to customer’s bank account.

In case your order does not contain any item from furniture/lighting category, you go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. 30% of the product value of cancelled item(s) will be refunded back to your card/account.

We are constantly updating our product range so we invite you to visit our website frequently.

Products are typically guaranteed with a warranty on manufacturing defect only. Please keep receipt of your purchase for warranty claims.

We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, drop an email at Furnituredost@gmail.com

Unfortunately, at present we do not have a retail store in the city,we are working on it and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to email at furnituredost@gmail.com

Our customer service centre is happy to assist you with your order please drop an email at furnituredost@gmail.comfor any help.

Our website is best supported by Google Chrome and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to drop an email at furnituredost@gmail.com

We support the following payment options: Credit card, Debit card, Net Banking along with cash on delivery(for particular areas only).

Minimum 50% of payment on booking will be required for processing the order.

We strive to ensure that every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.

All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, drop an email at furnituredost@gmail.com.

All prices include taxes.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

We do not store your credit card details.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.